Payment Methods

We accept all major credit cards, Visa Debit, Apple Pay, Google Pay, PayPal and Shop Pay.

Sales Tax

Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order.
We welcome orders of all kinds, including tax-exempt organizations or individuals. Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped.

Price Match Guarantee

If you purchase a product directly from Levana and the price is reduced within 45 days of purchase on our website or at one of our authorized Levana retailers, contact us to request a price adjustment and we will refund you the difference between the current advertised price and your original purchase price to your original purchase method. Levana will also price match any price at one of our authorized Levana retailers by contacting us before you make a purchase on our website.

Conditions apply:

• Authorized retailers are limited to: Amazon (sold by Levana), BabiesRUs.ca and BestBuy.ca
• Marketplace listings not sold by Levana are not applicable for the Price Match Guarantee
• Product must be the same model number as shown on the Levana website
• Proof of advertised price is required with a link and full-page screenshot (including URL, price and product name)

Issues with Credit Cards

We’re sorry your experiencing credit card issues. Prior to contact the Levana team, please double check all of the information you provided is correct. In order to process, your billing address must match exactly what is on file with your payment provider. If everything is correct, call your credit card issuer to verify if there may be a hold on your card. Occasionally some banks limit a card from being used internationally, which may cause issues for our US customers checking out with Shop Pay. We recommend using our PayPal checkout (no account required) if you are experiencing this issue. We do not store credit card information on our website. All payment processing is done through a licensed third party. Refer to our Privacy Policy for more information.

Billing Addresses and Account Verification

Your billing address must match the address you have on file with your payment provider. This helps reduce the chance of delays or orders not going through. Please contact your credit card company for information on the current address on file in case you are unsure.

Parenting is tough work, and our electronics don't always make it out in one piece. So we've got you covered with our Accident Protection Plan. Giving you one free and full replacement of your Mila handheld screen and extending your warranty to 2-years, you can have the peace of mind of knowing you'll never be without your baby monitor. Learn more here.

When using Voice Activation, Mila puts your screen to sleep and waking up your monitor for 5 seconds when noise is detected at the camera. When multiple cameras are paired, Mila will intelligently show you the camera where noise was detected. There are also three sensitivity settings that allow you to select what types of noises your Mila will wake up for. While the monitor is in sleep mode, Mila is completely silent, giving you the best overnight experience.

All of our baby monitors are stand-alone devices meaning they do not use any Wi-Fi or Bluetooth signals. We recommend using Oma Sense in tandem with your Mila Video Baby Monitor to better hear and see your little one if the Oma Sense alarm were to alert you your attention is needed.