Open Box items are thoroughly inspected and disinfected, with all the parts and accessories that you would get with a new item. Items may have some cosmetic blemishes that include scratches or other surface imperfections, which will not affect functionality. All Levana Certified Open Box products are safely packaged to get to you intact and in perfect working condition. All items come with free shipping* and our standard 30-day no-questions-asked return policy.